Refund policy

No Returns Accepted

Due to the fragile nature of our ceramic products, we do not accept physical returns. All sales are final.

Damaged or Lost in Transit

We take great care in packaging every order. However, if your item arrives damaged or is lost during shipping, please contact us within 30 days of delivery with:

• Your order number
• Clear photos of the damaged item and original packaging (for damaged items)

We will review your case and offer either a full refund or a replacement shipment at our discretion. No item needs to be returned.

Order Cancellations

Orders may be cancelled before they are fulfilled/shipped. Once your order has been dispatched, cancellations are no longer accepted.

Contact Us

For any issues, please reach out to us at Contact Us and we will do our best to make it right.